Privacy Policy
This The Fire Within Web Site Privacy Policy is applicable to thefirewithin.ca and other sites on the World Wide Web owned and operated by The Fire Within
Introduction - General
The Fire Within respects the privacy of those who visit our Web sites, orders products or services or sends us e-mail. This Privacy Policy outlines the information The Fire Within will collect and how we will use that information. This Policy will also instruct you on what to do if you do not want your personal information collected or shared when you visit The Fire Within Web sites, order our products on-line or send us email.
Security
All order forms on thefirewithin.ca utilize a Secure Socket Layer (SSL) or Secure Electronic Transaction (SET) protocol for browsers that support 128-bit encryption (such as Netscape® Navigator version 2.0 or greater, or Microsoft® Internet Explorer version 2.1 or greater) to provide "secure sessions" for our visitors. Through the "secure session," information that you input into a thefirewithin.ca order form will be sent and will arrive privately and unaltered. This security prohibits other companies and Web users from being able to access your information.
How do I know if my browser is secure? A change in the URL from http:// to https:// notifies you that you are using SSL. If the URL on a page asking you to provide personal information remains as http://, beware as this may result in an unsecure transmission.
If you are not using a browser that adheres to SSL Protocol and does not support 128-bit encryption, the information you provide may not be secure and we recommend that you contact us directly to order products.
Personally Identifiable Information
Your "personally identifiable information" is information that enables us to identify you, such as your email address, name and mailing address. The Fire Within collects information on visitors to our website including: your domain name, what website address you came from in getting to The Fire Within website, information regarding what pages are accessed, information volunteered by you, such as survey information, email address or site registrations, and your preferred means of communication.
In order to serve you better, The Fire Within may use your personally identifiable information to personalize your experience on our website, or to send you communications that may be of interest, electronically or otherwise.
The Fire Within will not collect any personally identifiable information about you (that is, your name, address, telephone number, or email address) unless you provide it to us voluntarily. If you do not want your personal information collected, please do not submit it to us. If you have already submitted this information and would like for us to remove it from our records, please contact us at the email address listed at the bottom of this Policy. We will use reasonable efforts to delete your information in a timely fashion from our existing files.
It is always our objective to collect only that information necessary for us to achieve the purposes for which we are collecting information. For example, we will not ask you for credit card information unless you are purchasing a product or service from us.
The Fire Within will not sell personal information to third parties. The Fire Within may use such information to communicate with you or your company.
In some instances such as product registration and purchases, surveys, or through your use of certain on-line services provided by The Fire Within, there is information that we are required to collect to enable us to process your request, or to provide you with certain on-line services.
The following are some examples of when The Fire Within may require that you provide personal information:
- to complete an online order for a product or service (if you do not wish to complete an online order form, we will always provide an option for you to complete an order by calling our toll free phone number 1-866-HERO-911)
- to request more information about new or current The Fire Within products or services call our toll free phone number 1-866-HERO-911)
Privacy and Third Party Links or Web Sites
The Fire Within sometimes offers links to the sites of our alliance, co-marketing and channel partners and we also offer links to many other Web sites that we are not affiliated with. When using some of our on-line services, you could be directed to these other sites. The Fire Within is not responsible for the privacy policies or other terms of use of these third party sites or other sites you may link to while using The Fire Within sites. This includes links from advertisers. These other sites may send their own cookies to users, collect data, or solicit personal information.
Use of Cookies
In order to make your Web experience with The Fire Within easier, certain The Fire Within on-line services may use Cookies. When you view one of our Web sites, we may store some information on your computer. The Fire Within uses cookies for authentication and control of access to the secure areas of its website; your username and password are stored in a cookie for your convenience. Cookies save your preferences while you are at our site so you do not have to fill out forms or other areas with information you may have already provided. This will be used to determine ways to improve our Web sites, products or services. For example, Cookies allow us to tailor a Web site to better match customer preferences.
With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.
Who to Contact
If you have submitted personally-identifiable information through a The Fire Within Web site, and your information has changed, you have become aware that there is an error in your information or you would like the information deleted from our records, please contact us at our email address, info@thefirewithin.ca. We will update the information or delete it within a reasonable time of receiving your request.
